General Terms and Conditions
Table of Contents
Scope, Definitions
Services of the Coach
Distinction from Therapy and Medical Treatment
Customer's Responsibility
Conclusion of the Contract and Right of Withdrawal for Consumers
Eligibility to Participate and Contract Transfer
Changes or Cancellation of the Event
Appointment Scheduling by the Customer
Rescheduling by the Customer
Cancellations by the Customer
Confidentiality
Teaching Material
Liability
Applicable Law and Alternative Dispute Resolution
1. Scope, Definitions
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Anna Nwaada Weber, trading under "Anna Nwaada Weber" (hereinafter referred to as "Coach"), apply to all contracts for participation in coaching sessions (hereinafter referred to as "Events") concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Coach regarding the events displayed on the Coach's website. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Services of the Coach
2.1 The Coach offers both online and in-person events. The content of the event is derived from the respective description on the Coach's website.
2.2 In online events, the Coach provides services exclusively in electronic form via online video conferencing using appropriate technical means. For this purpose, the Coach provides the Customer with suitable application software before the start of a video conference, where the Coach may also use third-party services. For error-free participation in the online video conference, the Customer's system must meet certain minimum requirements, which are communicated to the Customer on the Coach's website. The Customer is responsible for ensuring that these system requirements are met. The Coach is not liable for technical problems arising from inadequate system requirements on the Customer's side.
2.3 In in-person events, the Coach provides services exclusively through personal contact with the Customer and in rooms selected by the Coach. Unless otherwise stated in the Coach's description, the Customer has no claim to the selection of a specific room for the event.
2.4 Unless otherwise stated on the Coach's website and unless otherwise agreed by the parties, the Coach performs the services personally.
2.5 The Coach performs services with the utmost care and to the best of their knowledge and belief. However, the Coach does not owe any specific success. In particular, the Coach does not guarantee that the Customer will achieve a particular learning outcome or performance goal. This is also dependent on the Customer's personal effort and willingness, over which the Coach has no influence.
3. Distinction from Therapy and Medical Treatment
Coaching is not psychotherapy and cannot replace it. The Coach is not a therapist and does not diagnose any psychological or physical illnesses. The Customer confirms that they are in a psychologically stable condition and do not require medical or therapeutic treatment.
4. Customer's Responsibility
The Customer bears full responsibility for themselves and their actions within and outside of coaching sessions. Participation in coaching sessions requires normal psychological and physical resilience. The Coach is not liable for any consequences arising from the application of the content conveyed during the coaching.
5. Conclusion of the Contract and Right of Withdrawal for Consumers
The payment processing for services booked by the Customer is handled through our external partner, Digistore24 GmbH. In this context, we have placed links on our website leading to offers on the websites of Digistore24 GmbH. Please note that the General Terms and Conditions (GTC) of Digistore24 GmbH, including their withdrawal policies and privacy settings, apply to all payments and transactions made through this platform.
By completing a purchase or booking a service, you agree to the GTC of Digistore24. Further information about the GTC and privacy policies of Digistore24 can be found at the following links:
GTC and Withdrawal Policy of Digistore24
Privacy Settings of Digistore24
The address of Digistore24 is:
Digistore24 GmbH
St.-Godehard-Straße 32
31139 Hildesheim
Germany
Please read these documents carefully before completing a transaction.
6. Eligibility to Participate and Contract Transfer
6.1 Eligibility to participate is limited to the person named in the registration confirmation. A contract transfer to a third party is only possible with the Coach's consent.
7. Changes or Cancellation of the Event
7.1 The Coach reserves the right to change the time, location, person of the Coach, and/or content of the event, provided that the change is reasonable for the Customer, taking into account the interests of the Coach. Only insignificant changes in performance that become necessary after the conclusion of the contract and that were not caused by the Coach in bad faith are deemed reasonable. The Coach will inform the Customer of any changes in time, location, person of the Coach, and/or content of the event in a timely manner.
7.2 In the event of a significant change in performance, the Customer may withdraw from the contract free of charge or demand participation in an equally valuable other event, if the Coach is able to offer such an event at no additional cost to the Customer from their offerings.
7.3 The rights pursuant to the aforementioned clause must be asserted by the Customer immediately after the Coach informs them of the change in performance.
7.4 The Coach is entitled to cancel the event for important reasons, such as force majeure or illness of the Coach, at short notice and with a full refund of any participation fees already paid. The Coach will endeavor to arrange a substitute date in the event of cancellation.
8. Appointment Scheduling by the Customer
8.1 Agreed appointments are binding. A rescheduling of appointments by the Customer is possible up to 24 hours before the agreed appointment without additional costs. Requests for rescheduling made later than 24 hours before the appointment cannot be guaranteed and are considered a cancellation if no agreement on a new appointment is reached.
9. Rescheduling by the Customer
9.1 Agreed appointments can be rescheduled once up to 24 hours before the agreed appointment. Any further rescheduling must be individually agreed upon and may incur additional costs. The Customer is requested to inform the Coach of any rescheduling in a timely manner to ensure smooth planning.
10. Cancellations by the Customer
10.1 Cancellations of appointments are possible up to 24 hours before the appointment by the Customer. If a cancellation occurs less than 24 hours before the appointment or if the Customer does not appear at the agreed appointment, the full fee will be charged.
11. Confidentiality
11.1 The Coach commits to absolute confidentiality regarding all content discussed during coaching sessions. Everything the Customer shares in 1:1 coaching sessions or group sessions is considered confidential, whether it is business or personal information.
11.2 The Coach agrees not to directly or indirectly use or disclose this information unless required by law or in the context of supervision, where only information relevant to the Coach's performance is discussed, without disclosing names.
12. Teaching Material
12.1 The Coach holds all usage rights necessary for the execution of the event. This also applies to teaching materials that may be provided to the Customer in connection with the event.
12.2 The Customer may only use the content of the event, including any provided teaching materials, to the extent required for the intended purpose of the contract agreed upon by both parties. Without special permission from the Coach, the Customer is not entitled to record, reproduce, distribute, or make the event or parts thereof publicly accessible.
12.3 In the case of online events, accompanying teaching material (e.g., teaching materials) will be provided to the Customer exclusively in electronic form via email or for download. Unless otherwise agreed, the Customer has no claim to the provision of the teaching material in physical form.
13. Liability
13.1 The Coach shall be liable to the Customer for all contractual, quasi-contractual, and statutory, including tortious, claims for damages and reimbursement of expenses as follows:
13.2 The Coach is liable without limitation for damages resulting from intentional or grossly negligent breaches of duty by the Coach, their legal representatives, or vicarious agents.
13.3 In the event of slight negligence, the Coach shall only be liable for breaches of material contractual obligations. Material contractual obligations are those that are essential for the proper performance of the contract and on which the Customer regularly relies and may rely. In this case, the Coach's liability is limited to the typical, foreseeable damage.
13.4 The Coach's liability is otherwise excluded. The above limitations of liability do not apply to injury to life, limb, or health, nor to claims under the Product Liability Act.
14. Applicable Law and Alternative Dispute Resolution
14.1 All legal relationships between the Coach and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
14.2 For consumers, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
14.3 The EU Commission provides a platform for online dispute resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr. This platform serves as a point of entry for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
14.4 The Coach is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Juridical supervised by IT-Recht Kanzlei